Our Services
Upstate Medical Supply takes pride in the high level of service we provide to all of our customers. We have built our reputation by focusing on our customers’ needs and offering outstanding service and support. In fact, Upstate maintains one of the highest customer satisfaction ratings in the industry.
CPAP Mask Fitting and Instruction
Our Respiratory Therapist will fit you for a mask and instruct you on how to use your CPAP device. Our staff will follow up with you regarding your treatment to make sure your treatment is successful.
- 30 day mask exchange program if your mask isn’t working for you
- 90 day resupply of CPAP supplies so you never have to worry about running out
Patient Insurance Billing
Upstate is contracted with most commercial insurance companies and federal plans including Medicare and Medicaid. We work with insurance companies to verify insurance coverage and file insurance claims. We accept assignment on claims and notify you of your financial responsibility prior to receiving services. Additionally, we will appeal denials made by insurance companies and work with you to make sure affordable payment options are available when equipment is not covered.
Our qualified billing professionals will ensure timely verification of benefits, answer patients’ questions regarding their insurance benefits, and maintain confidentiality.
Delivery, Setup and Pickup
An Upstate representative will contact you to deliver all necessary equipment directly to you. Our certified fitters will provide instruction on the proper use and application of your equipment. After you receive your equipment, we will monitor your progress on a regular basis and address all your questions and concerns. When your recovery is complete, Upstate will contact you to coordinate pick up of your equipment.
Monthly Supply Services
We ship supplies to our customers on a monthly basis. We also contact our customers to replenish their supplies for products such as CPAP supplies, continuous glucose monitor supplies, electrodes, compression stockings, baby formula, and breast pump supplies. We keep track of all orders to ensure you receive your supplies in a timely manner.
Nationwide Shipping
We ship medical supplies directly to your home throughout the country.
